Returns, Replacements, & Refunds Policy
All sales are final.
Cut flowers and live house plants are perishable products, and therefore, not subject to return, replacement, or refund.
Non-perishable gift items and vintage vessels, provided as described on the website, are also not eligible for return, replacement, or refund.
Sales of garden vessels are finalized upon consultation and order confirmation. Garden plants carry a one-time replacement promise for two (2) weeks beyond installation.
Extended policy details for Wedding and Event products are provided in contract form.
A Note to Our Customers:
At Ido.flowers,etc. we take pride in sourcing and providing our customers with the freshest flowers and plants available and always hand deliver them in excellent condition.
As a conscientious vendor, we would like to remind you that the floral creations made by Ido.flowers,etc. are unique, designer products and that the photos provided on the web-site are examples of our signature style.
Ido.flowers,etc. is not responsible for the appearance of floral arrangements, bouquets, ornaments, and house plants past the time of delivery, as even within a few hours they may begin to look slightly different from when they arrived. (Buds bloom, stems grow, leaves reach toward the sun.) Knowing this, we are happy to provide you with tips to keep your cut flowers bright and beautiful for as long as possible.